At Velour Gems, we want you to love your purchase. However, due to the handmade nature of our items, we have specific policies.
Order cancellations are accepted within 24 hours of purchase. After 24 hours, the crafting process begins, and cancellations may not be possible.
We offer refunds or exchanges only for items that arrive damaged or defective. Please contact us at contact@velourgems.com within 48 hours of delivery with photos of the damage.
If you're not satisfied with your Velour Gems piece, you may exchange it for another item of equal or higher value within 7 days of delivery, provided the item is in its original, unworn condition.
Custom-designed pieces and earrings (for hygiene reasons) are strictly non-refundable and non-exchangeable unless defective.